VoIP adoption at the business level lags behind growth at consumer level

[mandy]

Small and medium-sized businesses are frequently slow to adopt new technology because of the cost, manpower and lengthy deployment cycles that can be involved, but Internet telephony is one technology that deserves serious consideration for two related reasons.

First, with the advent of e-mail and other services that simplify distance communication, as well as the globalization of the economy, an increasing number of SMBs have multiple offices in different cities and/or conduct business abroad. The need to stay in touch can drive telecommunications expenses and associated landline/cellular cost tracking into the stratosphere, whether it's sales or support groups traveling in Asia or Europe, or coordinating meetings between satellite offices.

Second, Voice over Internet Protocol (VoIP) technology offers the potential for slashing those phone bills and simplifying the administrative overhead to a degree that was never before possible -- in some cases without the time and expense required for projects such as rolling out new enterprise software...

full article: http://www.ecommercetimes.com/story/53568.html