How was eBay able to get into our bank account?

[mandy]

Q: I'm having a problem with eBay. Neither my husband and I have ever had an eBay account, yet the company has our name, address, phone number, e-mail address and bank account information. In March, it even took money out of the bank account!

It's not the money that's so alarming -- it was only $5 -- it's the fact that eBay was able to do this at all. We instructed the bank not to let it happen again, but now eBay is sending us dunning e-mails.

I haven't talked to anyone at eBay because I can't find a phone number on its website. I've only been able to contact it through a ''chat room;'' I had to wait 45 minutes before I could ''chat'' with someone who, it turned out, couldn't help me anyway. I was referred to another part of the eBay website, but it can only be accessed by logging in, which I can't do since I'm not a member.

I am so frustrated! Can Action Line help?...

full article: http://www.miamiherald.com/419/story/99058.html