Upgrade Gone Wrong: UK Payment Processor Protx Crashes

[mandy]

A bungled upgrade at UK payment processing firm Protx left thousands of online merchants unable to take payments on Wednesday.

Reg readers reported that they've being unable to process payments since 0600 BST at a result of the SNAFU. Two report being unable to reach the firm by either phone or email in an attempt to resolve the problem...

full article: http://www.theregister.co.uk/2007/08/01/protx_outage/

[amy]

left thousands of online merchants unable to take payments

That's an almost daily event for PayPal merchants  ;D

[mike07]

[quote author=mandy link=topic=15629.msg63238#msg63238 date=1186057757]

A bungled upgrade at UK payment processing firm Protx left thousands of online merchants unable to take payments on Wednesday.

Reg readers reported that they've being unable to process payments since 0600 BST at a result of the SNAFU. Two report being unable to reach the firm by either phone or email in an attempt to resolve the problem...

full article: http://www.theregister.co.uk/2007/08/01/protx_outage/
[/quote]

It's unfair to see thousands of online merchants were unable to take payments. I am currently researching merchant accounts for my new site but I would not want to run into a problem like this. Any suggestions?

[bargainbloodhound]

I'd suggest MerchantPlus w/Authorize.net gateway over FirstData/CardServices w/Linkpoint gateway because a) it's cheaper (lower monthly fees, lower per transaction costs), b) Authorize.net is compatible with more software packages than Linkpoint, and c) CardServices has been known to hit people with extra fees after they've been a member for awhile (it's happened to more than one merchant here).  If you're a larger merchant you also might want to consider Cybersource.