AT&T Internet DSL to Disgruntled Customers: SHUT THE BOINK UP!

[mandy]

AT&T Internet revised their TOS - complaining about the company could get your service turned off

5.1 Suspension/Termination. .

..AT&T may immediately terminate or suspend all or a portion of your Service, any Member ID, electronic mail address, IP address, Universal Resource Locator or domain name used by you, without notice, for conduct that AT&T believes ... © tends to damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries...

new TOS: http://home.bellsouth.net/csbellsouth/s/...al/att.htm&leg=tos

[mandy]

Ars has an article on the new TOS:

AT&T has rolled out new Terms of Service for its DSL service that leave plenty of room for interpretation. From our reading of it, in concert with several others, what we see is a ToS that attempts to give AT&T the right to disconnect its own customers who criticize the company on blogs or in other online settings...

...should AT&T ever attempt to exercise this contractual "right," it will do far more harm to its "name" than the user(s) in question could have ever done... if what's shut down is just a regular user expressing typical criticism of a corporation. The backlash would be intense, to say the least...

full article: http://arstechnica.com/news.ars/post/200...mpany.html

[BellisimaJ.]

a ToS that attempts to give AT&T the right to disconnect its own customers who criticize the company on blogs or in other online settings...

Unbelievably stupid! :


AT&T has long had the attitude that "the customer is last". They were my phone service provider, but I finally fired them!

Bad customer service, constant billing errors, and a company culture that encourages a bad attitude towards customers from their employees.