eBay UK: Item location Policy Clarification

[mandy]

***Item location Policy Clarification*** 

26 October, 2005 | 06:37PM BST


International trade has been an important part of eBay since it began in 1995. As eBay’s global marketplace continues to develop, it is essential that British and Irish buyers are able to make informed decisions when buying from sellers located in other countries.

We would like to remind all eBay members who trade on eBay.co.uk and eBay.ie of the terms and conditions contained in our User Agreement:

eBay.co.uk: http://pages.ebay.co.uk/help/policies/us...ement.html
eBay.ie: http://pages.ebay.ie/help/policies/user-agreement.html

In particular, we would like to draw your attention to section 7.2a, which says that "Your information and your activities on the site must not be false, inaccurate or misleading."

This requirement applies particularly to the information provided by sellers in their listings, including the location of the item being sold. It is essential that buyers are able to identify clearly where an item is located so that they can estimate the likely delivery costs and time and make informed decisions about whether to purchase the item.

We will consider it a breach of section 7.2a of our User Agreement if sellers provide unclear or contradictory information about the location of their items in listings. For example, sellers may not have contradictory item locations and country locations, e.g.

Hong Kong, United Kingdom
Beijing, Ireland
Milwaukee, United Kingdom

Sellers may also not set their country location as 'United Kingdom' or 'Ireland' and then later mention in their item description that the item is located in or will be shipped from any other country.

We strongly encourage members to report to us any listings that appear to contravene section 7.2a of our User Agreement. We will investigate any reports received and take appropriate action, up to and including suspending the accounts of sellers who repeatedly breach the User Agreement.

You can report listings to us by clicking the ‘Contact Us’ button on the left of any Help page.

Regards,
The eBay.co.uk and eBay.ie teams