10-21-2008, 08:27 AM
Quote:Do not simply do these when times get tough:
* Add fees without adding some value with those fees (The airline raise).
* Grossly increase prices to accommodate for lost revenue.
* Unilaterally change contract terms (Think AT&T and Verizon).
Be careful doing these:
* Placing customers in opt-out programs.
* Cutting the variety of the products you offer.
* Dramatically changes or adding confusing policies and / or pricing structures.
full article: http://www.ecommerce-blog.org/archives/w...get-tough/