06-21-2007, 10:44 AM
Quote:Is your company committing any of the following customer-care sins: Failing to treat customers as human beings? Failing to trust their reason if they return a product? Failing to listen when they express a concern? Failing to bend the rules when you should? Here are some tips on building a customer-focused company...
full article: http://www.crmbuyer.com/story/57913.html