Customer Care Sins

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Customer Care Sins

06-21-2007, 10:44 AM,

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Kristijntje Offline

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Customer Care Sins

Quote:Is your company committing any of the following customer-care sins: Failing to treat customers as human beings? Failing to trust their reason if they return a product? Failing to listen when they express a concern? Failing to bend the rules when you should? Here are some tips on building a customer-focused company...

full article: http://www.crmbuyer.com/story/57913.html

Al draagt een aap een gouden ring, het is en blijft een lelijk ding

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