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Mark this forum read Customer Service and Help Desk
Thread / Author			Replies	Views	Rating	Last Post [asc]
		Understanding what your customer wants: four key questions to ask yourself mandy	0	2,124	0 Vote(s) - 0 out of 5 in Average	02-18-2007, 11:11 AM Last Post: mandy
		Using negative customer reviews to improve your business mandy	0	2,300	0 Vote(s) - 0 out of 5 in Average	01-29-2007, 11:07 AM Last Post: mandy
		Blatantly insulting your customers is acceptable... mandy	3	3,073	0 Vote(s) - 0 out of 5 in Average	01-19-2007, 11:52 PM Last Post: rose
		Tips for Improving Your Online Customer Service mandy	0	2,058	0 Vote(s) - 0 out of 5 in Average	01-01-2007, 09:09 AM Last Post: mandy
		Mystery Shoppers Hunt for Good Customer Service mandy	0	2,173	0 Vote(s) - 0 out of 5 in Average	12-19-2006, 09:30 AM Last Post: mandy
		Dos and Don'ts of Customer Loyalty mandy	0	2,422	0 Vote(s) - 0 out of 5 in Average	11-10-2006, 10:03 AM Last Post: mandy
		The leading cause of tantrums, tears and tirades is Bad Customer Service mandy	2	2,907	0 Vote(s) - 0 out of 5 in Average	11-08-2006, 02:05 AM Last Post: BellisimaJ.
		Live Person Chat Boxes thentavius	2	3,282	0 Vote(s) - 0 out of 5 in Average	10-22-2006, 06:33 AM Last Post: maggie777
		Use of Live Chat can increase sales and reduce abandoned shopping carts mandy	1	2,836	0 Vote(s) - 0 out of 5 in Average	10-12-2006, 10:38 AM Last Post: WebGraphicsSource
		A Loyal Customer Spends More: Measuring Customer Loyalty Using NPS mandy	0	2,446	0 Vote(s) - 0 out of 5 in Average	10-02-2006, 09:46 AM Last Post: mandy
		Using online customer surveys to measure customer satisfaction mandy	0	2,309	0 Vote(s) - 0 out of 5 in Average	09-19-2006, 11:27 AM Last Post: mandy
		Online Web Retailers get Failing Grades in Answering Shoppers Questions mandy	1	2,561	0 Vote(s) - 0 out of 5 in Average	07-09-2006, 01:09 AM Last Post: maggie777
		Angry Customers use Web to Shame and Humiliate Companies whose Service Sucks mandy	1	2,612	0 Vote(s) - 0 out of 5 in Average	07-05-2006, 11:57 PM Last Post: Anita
		TT Articles: 12 tips for online merchants for requesting support from providers mandy	0	2,210	0 Vote(s) - 0 out of 5 in Average	07-03-2006, 10:24 AM Last Post: mandy
		Poll: Customer service: Video Help FAQs vs. Traditional FAQ.Help Pages bargainbloodhound	0	2,287	0 Vote(s) - 0 out of 5 in Average	06-25-2006, 12:52 AM Last Post: bargainbloodhound
		Picking a CRM (Customer Relationship Management) Solution for Your Ecommerce Biz Kristijntje	1	3,042	0 Vote(s) - 0 out of 5 in Average	06-12-2006, 03:21 PM Last Post: regic
		Text Chat Gains Acceptance from Consumers as a Customer Service Tool mandy	0	2,616	0 Vote(s) - 0 out of 5 in Average	06-07-2006, 11:10 AM Last Post: mandy
		Ten Ways to Make Your Customer Smile :) mandy	1	2,944	0 Vote(s) - 0 out of 5 in Average	06-03-2006, 07:05 PM Last Post: valleygirl
		The View from the Other Side of the Online Help Desk: Geek vs Nontechnical User mandy	0	2,253	0 Vote(s) - 0 out of 5 in Average	05-01-2006, 12:01 PM Last Post: mandy
		Winning Back Your Customers' Trust mandy	0	2,418	0 Vote(s) - 0 out of 5 in Average	04-12-2006, 08:29 AM Last Post: mandy
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