The View from the Other Side of the Online Help Desk: Geek vs Nontechnical User
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05-01-2006, 12:01 PM,
Post: #1
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The View from the Other Side of the Online Help Desk: Geek vs Nontechnical User
Communication problems...
Quote: Sometimes, from the view of the help desk, the end of civilization seems near. Very near, indeed. full article: http://www.eweek.com/article2/0,1895,1954982,00.asp |
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