eBay Australia Launches Emma the Virtual Customer Support Agent

[mandy]

***Introducing Emma - the Virtual Agent***

We are pleased today to introduce Emma!

Emma is a virtual customer support agent we are piloting starting today. While Emma is in her pilot phase she’ll only be available to approximately 30% of eBay.com.au members.

The introduction of Emma is aimed to help you get your answers quickly - without having to navigate through the help pages or wait to chat with a customer service agent.

How does Emma work?
Emma provides an experience similar to live chat where you ask questions and she responds.

When you click on Live Help, a screen will appear asking you to choose to chat with a live agent or Emma. She’s been trained on many of the most frequently asked questions and we’ll continue to train her on more and more topics.

At the beginning of the pilot, Emma’s going to be learning the words and phrases that members use in asking questions - so if she can’t answer your question initially, don’t give up on her, she’ll continue to learn and know more the next time you use her.

[bargainbloodhound]

if she can’t answer your question initially, don’t give up on her, she’ll continue to learn and know more the next time you use her.

Unlike the human support which won't know more the next time you use them. :twistedevil: