eBay to Sellers: Don't Let the Door Hit You On the Way Out

[mandy]

While eBay's President of Global Marketplace Operations Lorrie Norrington didn't actually say, "shape up or ship out," it was clear that was the message she gave to a small gathering of eBay sellers on Wednesday. "If you cannot, or will not change business practices to provide a great customer experience, then eBay is not for you - As I said before, sellers who do not make customer service a priority make it difficult for everyone and are not welcome on eBay."

She prefaced those words by telling sellers that the key to their success on eBay was DSRs - Detailed Seller Ratings left by buyers. "Sellers with strong DSR scores are going to fare very, very well on eBay. You will get better pricing, better visibility and an unmatched opportunity to reach customers and turn inventory to cash."...

full article: http://www.auctionbytes.com/cab/abn/y08/m04/i24/s02

transcript of Norrington's speech: http://www.auctionbytes.com/cab/abn/y08/m04/i24/s03

Over the coming months we'll be making more price changes that will improve the economics of selling on eBay. Expect to see more success-based pricing, category specific pricing and financial rewards for those sellers who are creating great buyer experiences.