Is VoIP’s Main Value Cutting Costs or Generating Revenue?

[mandy]

Is VoIP’s Main Value Cutting Costs or Generating Revenue?

The answer is that right now it is mostly about cost cutting, but that is beginning to change. A recent survey done by Deloitte found that 84 percent of businesses are deploying VoIP technology as a mechanism to reduce costs

Tomorrow we can expect to see VoIP become a technology that is embedded in a wide variety of IP applications. Voice will not be separate application but rather will simply be an aspect of a broader application that makes the application richer and more compelling. Clearly, eBay feels integrating Skype into their auctions (as well as other Web-based applications) will make auctions more compelling and improve transactions.


What isn’t as obvious to small businesses is the ability to use VoIP as a revenue generator and a productivity enhancer, because it brings with it many new and compelling feature capabilities...

full article: http://www.smartbiz.com/article/articleview/852/1/24/