Online shopping spree: E-tailing Gives the High Street (B&M) A Beating

[mandy]

Here we are fast approaching Christmas 2005, with the commercial web in its 11th year, and the impact on the high street is palpable. Everywhere I travel, town centres and shopping malls are busy but not so busy as in the past...

The big question for the high street stores is what are they going to do about all this? To my mind there are huge opportunities to be had but it means changing the business model and the service provided. But it starts with getting online, and providing in-store net access. The only way to get the attention of, and gain access to the new breed of customer, is to use the medium.

full article: http://networks.silicon.com/webwatch/0,3...113,00.htm