What Offends Site Visitors

[mandy]

Article from September issue of Internet Retailer

http://www.internetretailer.com/article.asp?id=15986

[Jen]

Here's my own personal list . . .

• Scrolling text
  
• Poorly done animation
  
• Blinking anything
  
• Text that is hard to read against the background
  
• Text that is hard to read because it's in some obscure font
  
• Disorganized layouts
  
• Purposeless sound - especially if I wasn't expecting it and the speakers are turned up
  
• Waiting an eternity for the content below a huge, non-optimized graphic to load
  
• Anything that makes me have to squint.  I don't know if I'm young or old today, but squinting causes wrinkles.
  
  

Jen

[Angel]

Big blinking/flashing whales  > 


Angel 

[Nat]

You’re going to lose my business if your web site experience is annoying.

That is a very true statement.

A lot of things tend to bother me a little like popups, frames, harsh colors and clutter but sometimes depending on the site I might put up with it.

What really irks me is:

- music on the site (as soon as I hear music I am out of there)
- some sites have a talking "greeter" verbally saying welcome, etc (just as annoying as music).

[champagnewishes64]

Going beyond the look of the site, I'm turned off by any negative statements. Usually the refund policy has some, like "absolutely no refunds". A lot of negative words, like: no, can't, don't, etc. You can ALWAYS make something that's potentially negative sound like a positive, if you word it properly. Customer service is probably the most important for me. 

[Anita]

What Offends Site Visitors 

Or who?  BBH can usually do a pretty good job!  :twistedevil:

[Nat]

:blinkie:

[jezebel]

the need to install extra software to use site features, 89%; :angry017:

 

also popups  :angry017:

[Nat]

Popups? I use a popup killer so I don't see most (although the odd one sneaks up but not too often).  I couldn't imagine surfing the net without a popup stopper as I remember how annoying that was before I had it.

[jezebel]

also Testimonials on the home page of online stores  ;D