Leading Internet Company CEO Complains About PayPal's Poor Customer Service

[regic]

The CEO of Jupitermedia (owner of Internet.com, Graphics.com, and a network of leading content sites) has a few choice words about PayPal's poor customer service on his blog:

PayPal's problem is simple. One never gets the same customer service representative twice. Therefore, you have to explain the situation from scratch every time you talk to a rep. Each rep has a computerized file, but for some reason no rep has been able to solve a very simple problem even though we are assured after each call that service will be restored in less than one day.

Based on our experience I can only reach one conclusion: PayPal has huge customer service problems.

full article: http://weblogs.jupitermedia.com/meckler/...15880.html

[amy]

you have to explain the situation from scratch every time you talk to a rep

Even when they transfer you to 3 or 4 different reps during the same phone call.   

Their phone system (can't be the reps themselves) is also known for hanging up on customers.