Volusion offers free Live Chat software to ecommerce sites

[mandy]

Volusion, Inc., an e-commerce software provider, today began offering at its site a free live chat application for any vendor wanting to incorporate the feature into its Web store.

Live chat enables online merchants to communicate instantly with their Web store visitors and helps retain customers because those seeking answers to a question about a product or wanting more information can quickly get it while still shopping at the site.

Volusion Live Chat is a "hosted" application, meaning there's nothing to install on your servers and came about in response to customer queries. In a monthly meeting, members of Volusion's sales staff mentioned that several clients had asked questions on how to find and install third-party chat software on their sites. What started out as a way to make the documentation clearer quickly turned into the development of Volusion's own live chat software...

full article: http://www.ecommerce-guide.com/solutions...hp/3621281

more info and free downloads here: http://volusion.com/livechat_software.asp
(software available for Windows PCs only. Microsoft .Net Framework 2.0 required)

[amy]

It's good for people using 3rd party hosted sites like ShopPal, Monster but there are other free open source live chat scripts for the rest of us.