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xppman · 10-27-2006, 05:17 PM,

At my site I explain why I don't have a CS number
and answer e mails so fast the customers are in shock.

The new online operator we have has also already converted
a abandoned shopping cart to a sale.

At first I thought is was one of you guys playing around
but just stayed the course of the conversation.
The person chimed in and stated they ordered the wrong item and
asked a few questions, and even went and did it again a few times.
(Ordered wrong)

End result.
A follow up email turned a frustrated obviously non Internet savvy guy, into a sale.

Got to love that.

landofsmiles · 10-27-2006, 05:30 PM,

[quote author=xppman link=topic=5613.msg29427#msg29427 date=1161969435]
At my site I explain why I don't have a CS number [/quote]

How do you explain that? Not being a smartasp, just something I may want to consider in the future.

Quote: The new online operator we have has also already converted a abandoned shopping cart to a sale.

What do you mean by Online Operator?

thentavius · 10-27-2006, 05:33 PM,

LivePerson / LiveChat = online operator (Volusion)

landofsmiles · 10-27-2006, 05:34 PM,

Thnx. I'll check it out.

thentavius · 10-27-2006, 05:36 PM,

For my sites currently, I'm not offering a customer service number. I'll be getting a dedicated line in the future, but right now, I don't have one.

I simply explain that we don't currently have a fully devoted department--and we guarantee lightning fast email, web help ticket, or live chat help.

thentavius · 10-27-2006, 05:37 PM,

www.volusion.com

LiveChat helped me cement MANY orders on my previous website. people would have simple questions that they wouldn't waste time calling or emailing about--but which could make or break a sale.

Xppman and I are trying Volusion (FREE!!), instead of LivePerson. Seems cool.

landofsmiles · 10-27-2006, 05:45 PM,

The only problem I see is that I'd have to be in front of my computer all the time. Ahem.. unlike now. Damn you, TT, I really do have other things I need to do.

xppman · 10-27-2006, 05:49 PM,

How do you explain that? Not being a smartasp, just something I may want to consider in the future.

=================

If You Have Questions About Our Policies / Shipping /
Order Status Or Any Of The Products We Offer.
Please See Our FAQ's Or Product Details First.
We Ask This Because We Don't Have Customer Service
Reps Sitting By The Phone And
This Also Allows Us To Keep Our Overhead
Low And Be Able
To Provide Your With Quality Products At
A Reasonable Price.

In Some Instances We Understand It May Be
Necessary To Speak To One Of Us Directly On The Phone.

If You Still Have Questions,
Please Drop Us A Line And Give Us
Your Telephone Number & A Good Time To Call.
One Of Us Will Call You Back At Your Convenience And Be Happy To Assist You In Any Way Possible.

xppman · 10-27-2006, 05:49 PM,

No BOB... the thing can be turned off and the leave u a message.

landofsmiles · 10-27-2006, 05:52 PM,

Isn't that worse, though? "Help not available. Come back when it's convenient to me."

Edited to add: But I like your explanation above.