Using VoIP to improve Customer Care

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Using VoIP to improve Customer Care

02-05-2007, 09:13 AM,

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mandy Offline

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Using VoIP to improve Customer Care

Quote:It's important to note that system vendors are moving away from traditional phone systems. This means as VoIP technology advances, not only will the availability of traditional phone system hardware become scarce, the cost of maintaining such a system will also become more expensive than it already is...

...thanks to advancements in Voice over Internet Protocol (VoIP) technology, even the smallest of businesses can benefit from the robust phone system features large enterprises enjoy...

full article: http://www.ecommercetimes.com/story/Y66s...VoIP.xhtml

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