Ecommerce Fulfillment Report Card: it sucks

[mandy]

One out of every 20 orders shipped by e-retailers is either late, incomplete or both, research and advisory firm Aberdeen Group says in a new study. It also notes that 20% of retailers surveyed experience picking errors in one out of every 10 orders.

Picking errors include not only grabbing the wrong item, but the wrong sized box to package the item, which can lead to higher packing costs through the use of additional packing materials or stoppages in the work flow as packers get the appropriate size box, experts say...

full article: http://www.internetretailer.com/dailyNews.asp?id=21675