PeSA issues statement criticizing eBay website and management

[mandy]

Unhealthy eBay Marketplace Dynamics:
Is it the finding (search), or is it buyer confidence?

Answer: Both.

It is the opinion of PeSA, that the eBay marketplace has continued to degrade and the current state is unhealthy. As PeSA highlighted in its ‘Eroding Marketplace Integrity’ statement dated January 2005, negative buyer experience would hurt the marketplace if changes were not enacted. In the interim of more than two years since that statement, eBay has made virtually no structural changes to the marketplace to address the issue. In fact, eBay only recognized buyer experience as an important issue at the beginning of 2007, two years after PeSA identified it as the marketplace’s number one challenge. From the seller perspective, eBay’s policies and pricing are driving sellers to make decisions that are not in the best interest of the marketplace.

It is of great concern to the members of PeSA that eBay’s slow recognition and even slower response to important issues will result in the permanent decline of the eBay marketplace as a channel for merchants...

full statement: http://www.pagewash.com/nph-index.cgi/11...gcynpr2007