05-18-2006, 10:12 PM
So I am slowly but surely making progress. Leaps and bounds beyond what I was able to do last 4th of July weekend, when I first tried Marketworks, and wound up nearly hurling my computer out the window.
I FINALLY got support to answer my questions by whining to the sales guy who smoothed talked me into giving them money again. (Did I mention that this makes the third time?)
The kinks are being worked out. Some problems were . . . ahem . . . user error. Some are yet to be resolved. (The forum still has me as having an inactive account. In the whole scheme of things, this isn't huge but there are still other areas of the site that I can't seem to access - what the heck is this new order management thing.)
Anyway, today's project was to get the cart set up with my merchant account.
When I signed up for my merchant account, I got signed up for the navigate gateway. (Don't even ask me why.) They said you could use it anywhere you can use autorize.net. I try it in MW. I try it in zen. An hour later and a dozen failed transactions later, I break down and call.
You can use the navigate gateway in zen if you install the navigate module. You can't use it in MW. They are switching me to an authorize.net gateway.
They REALLY should take pity on gnuebies and not say things like that . . . .
Anyway, today's installment.
Here's the popcorn:
:popcorneaters:
Oh, on a bright note . . . nice customer service with merchantplus. Got a real live person on the phone a little after 6pm my time. He had a clue. He had an fix.
I FINALLY got support to answer my questions by whining to the sales guy who smoothed talked me into giving them money again. (Did I mention that this makes the third time?)
The kinks are being worked out. Some problems were . . . ahem . . . user error. Some are yet to be resolved. (The forum still has me as having an inactive account. In the whole scheme of things, this isn't huge but there are still other areas of the site that I can't seem to access - what the heck is this new order management thing.)
Anyway, today's project was to get the cart set up with my merchant account.
When I signed up for my merchant account, I got signed up for the navigate gateway. (Don't even ask me why.) They said you could use it anywhere you can use autorize.net. I try it in MW. I try it in zen. An hour later and a dozen failed transactions later, I break down and call.
You can use the navigate gateway in zen if you install the navigate module. You can't use it in MW. They are switching me to an authorize.net gateway.
They REALLY should take pity on gnuebies and not say things like that . . . .
Anyway, today's installment.
Here's the popcorn:
:popcorneaters:
Oh, on a bright note . . . nice customer service with merchantplus. Got a real live person on the phone a little after 6pm my time. He had a clue. He had an fix.