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TulipTools Internet Business Owners and Online Sellers Community › Internet Business Management and Human Resources Issues › Internet Business Management and Human Resources Issues › Customer Service and Help Desk v
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Helpdesk Connect

  
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Helpdesk Connect
08-11-2005, 12:48 AM,
Post: #1
thentavius Offline
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Helpdesk Connect
Just thought I'd share this.

We were having issues keeping track of the huge number of customer emails and inquiries we receive each day. Some emails were getting neglected, so we started fishing around for some way to get our behinds organized.  :blinkie:

I just wanted to share this kind of neat, web-based helpdesk system that's only $9.95 per month:

http://www.helpdeskconnect.com/

It manages emails using help tickets, and also has a built-in FAQ system that you can flesh out for your site.

They have a couple of other helpdesk type applications, including one which is non-web based: http://www.helpdesklite.com/

(no, we don't own the company. LOL. I don't know them, either). Hope this doesn't sound like
Spam4

*cough*

Not sure if anyone else out there already uses helpdesk?

Plastic Pumpkin Designs | Plastic Pumpkin on Etsy

"I believe I can see the future, 'cause I repeat the same routine..." --Trent Reznor
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08-11-2005, 12:58 AM,
Post: #2
bargainbloodhound Offline
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Re: Helpdesk Connect
There's a couple of excellent free ones too.  I forgot the name of the first one  :Smile but the 2nd one used to be  a $200 commercial program...now its free.  It has a trouble ticket system, auto replies, canned replies, built-in FAQ (although we're using phpmyfaq instead of the built-in one). See it in action here.

http://radio.allmusicsearch.com/support/

get a free copy here:

http://www.h2desk.com/pmos
"Well, Jay was so giddy that someone named Jay was involved with this site we posted our first non-eBay listing in 3 years here at Lunarbid (we tried two items at Yahoo once upon a time, they bombed)" -Marie posting in a LunarBid thread at OTWA in 2005 wins the award for 'most moronic reason ever given for choosing a venue"

"thanks twat u must have nothing better 2 do. do u talk to all your members like that. will not be recomending your site.
best way to put it is TULIPTOOLS.COM IS REALLY SHIT. DONT JOIN." -pubescent owner of rinky dink off2auction.com in 2011
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08-11-2005, 02:30 PM,
Post: #3
jezebel Offline
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Re: Helpdesk Connect
There are a bunch of good free ones at Hot Scripts:

http://www.hotscripts.com/PHP/Scripts_an...index.html
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08-11-2005, 08:10 PM,
Post: #4
thentavius Offline
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Re: Helpdesk Connect
Very cool! Thanks for posting.

Do any of those also offer multiple simultaneous connections? As in more than one "operator" logged in and viewing / answering tickets? If so, I'm always happy to use the free ones first.  Color
Plastic Pumpkin Designs | Plastic Pumpkin on Etsy

"I believe I can see the future, 'cause I repeat the same routine..." --Trent Reznor
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08-11-2005, 08:25 PM,
Post: #5
bargainbloodhound Offline
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Re: Helpdesk Connect
The one we are using allows multiple operators.  I just PM'd you the link to the manual.
"Well, Jay was so giddy that someone named Jay was involved with this site we posted our first non-eBay listing in 3 years here at Lunarbid (we tried two items at Yahoo once upon a time, they bombed)" -Marie posting in a LunarBid thread at OTWA in 2005 wins the award for 'most moronic reason ever given for choosing a venue"

"thanks twat u must have nothing better 2 do. do u talk to all your members like that. will not be recomending your site.
best way to put it is TULIPTOOLS.COM IS REALLY SHIT. DONT JOIN." -pubescent owner of rinky dink off2auction.com in 2011
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