One Night at the Call Center

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

One Night at the Call Center

12-30-2005, 11:23 AM,

Post: #1

mandy Offline

Administrator

Posts: 9,932
Likes Given: 0
Likes Received: 6 in 5 posts
Joined: Feb 2011
Reputation: 0

One Night at the Call Center

Book review of new Indian bestseller "One Night at the Call Center" by Chetan Bhagat

Quote:"One Night at the Call Center" is a fictional account of one eventful night at a call center handling customer queries for a US-based computer and appliances company...

"A call center job is not any better than a sweat shop...

excerpt:

Quote:Meanwhile, an instructor preparing trainees for the job scribbles a golden rule on the blackboard for handling difficult customers: 10=35.

"Remember, a thirty-five-year-old American's brain and IQ is the same as a 10-year-old Indian's brain ... Americans are dumb, just accept it. I don't want anyone losing their cool during the calls..." the instructor tells a class.

full book review: http://news.yahoo.com/s/afp/20051229/enn...utsourcing

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	Raising Response Rates With Call Me Now Buttons	mandy	0	2,536	06-22-2008, 09:43 AM Last Post: mandy
	Ecommerce: Melding Together the Call Center and Online Store to Increase Sales	mandy	0	2,756	05-16-2008, 10:30 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 1 Guest(s)