One Night at the Call Center

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One Night at the Call Center

12-30-2005, 11:23 AM,

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mandy Offline

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One Night at the Call Center

Book review of new Indian bestseller "One Night at the Call Center" by Chetan Bhagat

Quote:"One Night at the Call Center" is a fictional account of one eventful night at a call center handling customer queries for a US-based computer and appliances company...

"A call center job is not any better than a sweat shop...

excerpt:

Quote:Meanwhile, an instructor preparing trainees for the job scribbles a golden rule on the blackboard for handling difficult customers: 10=35.

"Remember, a thirty-five-year-old American's brain and IQ is the same as a 10-year-old Indian's brain ... Americans are dumb, just accept it. I don't want anyone losing their cool during the calls..." the instructor tells a class.

full book review: http://news.yahoo.com/s/afp/20051229/enn...utsourcing

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