Updated: PayPal Issue with Shipping Addresses: Still Broken

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***Updated: PayPal Issue with Shipping Addresses*** 

January 25, 2006 | 01:59PM PST/PT

PayPal and eBay are continuing to work to resolve the issue below that may be causing some confirmed addresses to appear as unconfirmed to eBay buyers and sellers. In rare cases, sellers may also still be receiving payments with no addresses. Please read below for more details. We appreciate your patience in this matter.

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***Original: PayPal Issue with Shipping Addresses***


January 24, 2006 | 05:25PM PST/PT


PayPal is currently experiencing a technical issue which may be causing some confirmed addresses to appear as unconfirmed to eBay buyers and sellers. Sellers who have set their preferences to block payments from buyers with unconfirmed shipping addresses are encouraged to turn this preference off temporarily to avoid blocking payments erroneously until this issue is resolved.

In addition, in a few cases, sellers may receive payments that do not include the buyer’s shipping address. To expedite these transactions, we encourage you to email your buyer directly to get the shipping address.

Shipping to a confirmed address is one of the requirements for a transaction to qualify under the Seller Protection Policy (SPP). PayPal will treat eBay transactions occurring from 1/21 until this issue is fixed as eligible for SPP even if the shipping address is, or appears to be, unconfirmed. Sellers must still meet all other conditions of SPP, including the policy’s proof of delivery requirement. (For more information about the Seller Protection Policy, please follow this link https://www.paypal.com/eBay/cgi-bin/webs...pp-outside.)

We understand that these issues may have an impact on your ability to trade on eBay, and we apologize for any inconvenience they may have caused. PayPal and eBay engineers are working to resolve this issue as soon as possible. Please check back here for updates.