Buyers moving from ordering through catalog call centers to ordering online

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

Buyers moving from ordering through catalog call centers to ordering online

08-27-2006, 02:06 PM,

Post: #1

regic Offline

Administrator

Posts: 2,825
Likes Given: 0
Likes Received: 2 in 2 posts
Joined: Jul 2005
Reputation: 0

Buyers moving from ordering through catalog call centers to ordering online

Quote:Transactions shifting online from call centers at multi-channel retailers

Shoppers at multi-channel merchants are buying more through web sites, with sales shifting online from call centers, according to the 2006 Abacus Multi-Channel Annual Trend Report. During 2005, 25% of direct sales for multi-channel merchants were conducted via web sites, up from 20% in 2004.

However, customers still prefer the mail-order channel, with 51% of households ordering via phone, mail or fax,...

full article: http://www.internetretailer.com/dailyNews.asp?id=19661

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	7 Ways to Win Over Hesitant Buyers	mandy	0	1,877	11-29-2008, 11:33 AM Last Post: mandy
	Ecommerce: Data Mining Attributes for Lapsed Buyers	mandy	0	2,090	10-25-2008, 11:29 AM Last Post: mandy
	Analyst Predicts Wall Street Meltdown Will Slow Ecommerce Growth Through 2010	mandy	0	1,928	10-09-2008, 12:16 PM Last Post: mandy
	Moving customers through the checkout process effectively, reducing abandonment	mandy	0	2,086	08-13-2008, 10:54 AM Last Post: mandy
	Recession Tip: Increase Percentage of Repeat Buyers	mandy	0	1,766	07-05-2008, 12:04 PM Last Post: mandy
	Ecommerce: Gaining A Competitive Edge Through Customer Satisfaction	mandy	0	1,796	06-19-2008, 11:48 AM Last Post: mandy
	Majority of Furniture and Appliance Buyers Browse Online But Buy Offline	mandy	0	1,850	05-10-2008, 10:30 AM Last Post: mandy
	Banks displaying a lack of confidence in catalog and multichannel retailers	mandy	1	2,356	04-19-2008, 09:43 AM Last Post: mandy
	How to Convert Hesitant Shoppers into Confident Buyers Webinar	mandy	0	1,997	04-14-2008, 12:16 PM Last Post: mandy
	Moving and re-sizing the search box boosts conversions at one etailer	mandy	0	2,003	04-01-2008, 08:56 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 2 Guest(s)