Retailers Likely to Tighten Return Policies

[mandy]

According to a recent study by the National Retail Federation (NRF), one in four retailers will tighten their policy this year. Many stores are getting stricter about returning items without a proof of purchase and are narrowing the time frame customers have to bring something back...

Criminals, in part, are to blame for the tougher policies on returning that ugly sweater from Grandma. They commonly try to receive cash for stolen merchandise or return an item after it has been used...

The losses are staggering: Retailers expect to lose US$3.5 billion from fraudulent returns this holiday season, the NRF survey revealed. The industry stands to bleed $9.6 billion this year due to the problem...

full article: http://www.crmbuyer.com/story/54823.html

[amy]

Others try to return DVDs and CDs that have been opened, he said, noting the chain doesn't return such items.

"They can't take back movies just because they didn't like them," he said.

Here's my return policy

RETURN POLICY FOR CDs, DVDs, VIDEO GAMES: You open it, you keep it.