Report Gives Low Marks to Customer Service Provided By UK Etailers

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Report Gives Low Marks to Customer Service Provided By UK Etailers

06-25-2007, 09:25 AM,

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mandy Offline

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Report Gives Low Marks to Customer Service Provided By UK Etailers

Quote: Two reports released this week find fault with the state of online shopping in the United Kingdom. A mystery shopper survey suggests retail sites fall short on customer service. And a government consumer protection agency, citing lack of consumer confidence in e-commerce, promises a campaign to improve security on e-retail sites.

The mystery shopper survey of 62 UK online retailers, conducted by Talisma Corp., a Bellevue, WA-based provider of customer service technology, found 45% did not respond to e-mail inquiries and that only 47% of those that did respond provided useful information...

full article: http://www.internetretailer.com/dailyNews.asp?id=22862

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