Customer Care Sins

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

Customer Care Sins

06-21-2007, 10:44 AM,

Post: #1

Kristijntje Offline

Super Moderator

Posts: 1,200
Likes Given: 0
Likes Received: 0 in 0 posts
Joined: Oct 2005
Reputation: 0

Customer Care Sins

Quote:Is your company committing any of the following customer-care sins: Failing to treat customers as human beings? Failing to trust their reason if they return a product? Failing to listen when they express a concern? Failing to bend the rules when you should? Here are some tips on building a customer-focused company...

full article: http://www.crmbuyer.com/story/57913.html

Al draagt een aap een gouden ring, het is en blijft een lelijk ding

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	Automated Customer Service At Orbitz Leads To Bad Customer Experience	mandy	0	2,204	03-31-2007, 11:27 AM Last Post: mandy
	Customer service basics: treat the customer right, build long-term relationships	mandy	0	2,239	02-21-2007, 09:41 AM Last Post: mandy
	A Loyal Customer Spends More: Measuring Customer Loyalty Using NPS	mandy	0	2,451	10-02-2006, 09:46 AM Last Post: mandy
	Using online customer surveys to measure customer satisfaction	mandy	0	2,312	09-19-2006, 11:27 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 1 Guest(s)