IBM to use Second Life Avatars to Provide Outsourced Customer Service

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IBM to use Second Life Avatars to Provide Outsourced Customer Service

08-24-2007, 11:26 AM,

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mandy Offline

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IBM to use Second Life Avatars to Provide Outsourced Customer Service

Quote:The world of technology contact centers is going to get a little more engaging.

IBM forever scrambling to stay ahead of the game in customer interaction models, announced Thursday that a virtual IBM Business Center is open for business in Asia.

What makes this different from any other contact center, though, is that customer-service and technical problems receive the tender loving care of avatars -- the virtual alter-egos of real people -- and it will be located in the virtual realm of Second Life.

The IBM center is manned by IBM sales personnel in Malaysia, Singapore and Australia, backed by virtual avatar reps. IBM also plans to expand it to other countries in Asia...

full article: http://www.linuxinsider.com/story/59004.html

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