Tips for Nurturing Online Customer Relations

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Tips for Nurturing Online Customer Relations

02-27-2008, 10:46 AM,

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mandy Offline

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Tips for Nurturing Online Customer Relations

Quote:Top 10 Tips for Exceptional Online Service on a Budget:

Tip #1: Provide a toll-free/800 number on your home page, merchandise pages, contact page, and checkout pages.

Tip #2: Make sure you have people who are familiar with your products answering the phone(s) and that they answer calls in a timely fashion. As anyone who has ever been put on hold can attest to, five minutes can seem like an eternity.

Tip #3: Make your contact information easy to find and provide an e-mail address for customers who prefer to ask questions via e-mail. As with phone calls, make sure e-mails are answered promptly, if possible within 24 hours of receipt if received during normal business hours.

Tip #4: Include a return policy, privacy policy and a guarantee (regarding quality, security and/or shipping) on your site...

full article: http://www.ecommerce-guide.com/solutions...hp/3730376

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