Tips for Nurturing Online Customer Relations

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

Tips for Nurturing Online Customer Relations

02-27-2008, 10:46 AM,

Post: #1

mandy Offline

Administrator

Posts: 9,932
Likes Given: 0
Likes Received: 6 in 5 posts
Joined: Feb 2011
Reputation: 0

Tips for Nurturing Online Customer Relations

Quote:Top 10 Tips for Exceptional Online Service on a Budget:

Tip #1: Provide a toll-free/800 number on your home page, merchandise pages, contact page, and checkout pages.

Tip #2: Make sure you have people who are familiar with your products answering the phone(s) and that they answer calls in a timely fashion. As anyone who has ever been put on hold can attest to, five minutes can seem like an eternity.

Tip #3: Make your contact information easy to find and provide an e-mail address for customers who prefer to ask questions via e-mail. As with phone calls, make sure e-mails are answered promptly, if possible within 24 hours of receipt if received during normal business hours.

Tip #4: Include a return policy, privacy policy and a guarantee (regarding quality, security and/or shipping) on your site...

full article: http://www.ecommerce-guide.com/solutions...hp/3730376

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	Ecommerce Customer Service Tips from Amazon	mandy	0	2,359	11-13-2008, 10:38 AM Last Post: mandy
	Online Customer Service...SUCKS	mandy	1	2,724	06-24-2008, 12:26 PM Last Post: accentnepal
	Automated Customer Service At Orbitz Leads To Bad Customer Experience	mandy	0	1,920	03-31-2007, 11:27 AM Last Post: mandy
	Customer Service Tips for Creating Lifelong Customers	mandy	9	4,947	03-15-2007, 04:15 AM Last Post: moonMAJiC
	Customer service basics: treat the customer right, build long-term relationships	mandy	0	1,941	02-21-2007, 09:41 AM Last Post: mandy
	Tips for Improving Your Online Customer Service	mandy	0	1,781	01-01-2007, 09:09 AM Last Post: mandy
	A Loyal Customer Spends More: Measuring Customer Loyalty Using NPS	mandy	0	2,126	10-02-2006, 09:46 AM Last Post: mandy
	Using online customer surveys to measure customer satisfaction	mandy	0	2,020	09-19-2006, 11:27 AM Last Post: mandy
	TT Articles: 12 tips for online merchants for requesting support from providers	mandy	0	1,884	07-03-2006, 10:24 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 1 Guest(s)