Customer Service For The Hearing Impaired

[mandy]

In an era of Internet commerce, it’s an unsurprising phenomenon that we expect the vast majority of our interactions with customers to happen in an online environment. The expectation is that people will send an email, contact us through support forms or simply place an order. But it’s still an inevitability that things might not work just right!

The telephone is normally considered to be a powerful sales tool for every type of commerce. If you want to make your business available to your customers, you publish a phone number on your site. This gives your customers another way to contact you — great for those who are less than entirely comfortable ordering online or who simply need a little more information.

But the telephone doesn’t serve much of a function for the hard-of-hearing. At least, it doesn’t serve them the same way it does the average person...

full article: http://www.practicalecommerce.com/articl...-Impaired/