10 Ways to Lose Customers

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10 Ways to Lose Customers

08-02-2008, 12:11 PM,

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mandy Offline

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10 Ways to Lose Customers

Quote:Isn't it ironic that it takes years to build a great customer relationship but only moments to tear one apart! There are so many ways to lose your existing customers, if you aren't careful in your dealings every day. Here are 10 ways to lose your customers, but these are by no means the exclusive list...

1. Broken Promises

Customers get upset when a company makes promises that aren't fulfilled. This has been referred to as "over-promising and under-delivering." Adopt the philosophy that you will always live up to the commitments you make to your customers. Teach your customer service team, "A promise we make is a promise we intend to keep ... each and every time." When someone on your customer service team makes a commitment to one of your customers, your company must stand behind that commitment, even when it costs you money...

full article: http://www.crmbuyer.com/story/63977.html

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