Online Shopping Means A Lack of Customer Service At Many Ecommerce Sites

[mandy]

With the convenience of e-commerce comes a trade-off: lack of personal customer service.

Phone numbers are sometimes hard to find, if they are there at all. E-mail queries often are answered by anonymous customer service representatives writing from "Do Not Reply" addresses.

It's not just eBay. Popular Web-based businesses such as Amazon.com and Netflix prefer you to navigate the FAQs first and to e-mail -- not call -- as a last resort...

"We live in a world of instant gratification," Galvez said. "If you've got someone on your product page, and they can't figure out what they want to know, they won't wait -- they'll go to the competitor."...

full article: http://www.newhousenews.com/archive/gomez021706.html

[bargainbloodhound]

E-mail response time is anywhere from 24 to 48 hours...

"I know that sometimes people do not want to wait for an e-mail," Durzy conceded. "But we still think it is a very efficient way to get immediate answers."

24-48 hours is an immediate answer?    :blinkie:

I reallllly prefer the telephone to email if I have a problem. It's much quicker.