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Survey Shows Etailers E-mail customer service responsiveness is getting worse
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03-22-2006, 02:21 PM,
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Survey Shows Etailers E-mail customer service responsiveness is getting worse
Quote: Of the 92% of web sites offering e-mail as a customer-support option, only 41% acknowledge receipt of customersÂ’ messages with an automated e-mail response, according to a new report... full article: http://www.internetretailer.com/dailyNews.asp?id=17978
Al draagt een aap een gouden ring, het is en blijft een lelijk ding
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03-22-2006, 11:16 PM,
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Re: Survey Shows Etailers E-mail customer service responsiveness is getting wors
Quote:Of the 92% of web sites offering e-mail as a customer-support option, only 41% acknowledge receipt of customersÂ’ messages with an automated e-mail response I don't see the need for an autoreply because I always answer emails the same day. |
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