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TulipTools Internet Business Owners and Online Sellers Community › Internet Business Management and Human Resources Issues › Internet Business Management and Human Resources Issues › Customer Service and Help Desk v
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Survey Shows Etailers E-mail customer service responsiveness is getting worse

  
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Survey Shows Etailers E-mail customer service responsiveness is getting worse
03-22-2006, 02:21 PM,
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Kristijntje Offline
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Survey Shows Etailers E-mail customer service responsiveness is getting worse
Quote: Of the 92% of web sites offering e-mail as a customer-support option, only 41% acknowledge receipt of customersÂ’ messages with an automated e-mail response, according to a new report...

Jupiter also found that the number of sites meeting a 24-hour threshold for e-mail response continues to decline, with only 45% of sites resolving e-mail inquiries within 24 hours. The most significant trend, however, was that 39% of sites took three days or longer to reply or sent no response at all...

full article: http://www.internetretailer.com/dailyNews.asp?id=17978

Al draagt een aap een gouden ring, het is en blijft een lelijk ding
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03-22-2006, 11:16 PM,
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maggie777 Offline
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Re: Survey Shows Etailers E-mail customer service responsiveness is getting wors
Quote:Of the 92% of web sites offering e-mail as a customer-support option, only 41% acknowledge receipt of customersÂ’ messages with an automated e-mail response

I don't see the need for an autoreply because I always answer emails the same day.
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