Strategies for Improving the Customer Experience

Thread Rating:

0 Vote(s) - 0 Average
1
2
3
4
5

Threaded Mode | Linear Mode

Strategies for Improving the Customer Experience

10-08-2007, 09:32 AM,

Post: #1

mandy Offline

Administrator

Posts: 9,932
Likes Given: 0
Likes Received: 6 in 5 posts
Joined: Feb 2011
Reputation: 0

Strategies for Improving the Customer Experience

Quote:A good strategy starts with knowing your customers. What are they buying? What are their demographics? How do they make their purchasing decisions? Are their interactions with your company consistently good? At what point in your customer lifecycle are you at most risk of losing them? Are you listening to their complaints and ideas to continually improve your products and services?...

Enable customers to reach an operator, allow online chat with a sales or service agent. While you may want to have customers visit your Web site for answers before placing phone calls, think twice before burying your phone and e-mail so that customers feel like you don't want to engage with them...

full article: http://ecommercetimes.com/story/gQheL9Dk...ence.xhtml

« Next Oldest | Next Newest »

Possibly Related Threads…
Thread		Author	Replies	Views	Last Post
	Proactive Customer Service - Strategies to Drive Sales	mandy	2	3,662	03-04-2008, 12:05 PM Last Post: mandy
	Automated Customer Service At Orbitz Leads To Bad Customer Experience	mandy	0	2,203	03-31-2007, 11:27 AM Last Post: mandy
	Customer service basics: treat the customer right, build long-term relationships	mandy	0	2,238	02-21-2007, 09:41 AM Last Post: mandy
	Tips for Improving Your Online Customer Service	mandy	0	2,061	01-01-2007, 09:09 AM Last Post: mandy
	A Loyal Customer Spends More: Measuring Customer Loyalty Using NPS	mandy	0	2,449	10-02-2006, 09:46 AM Last Post: mandy
	Using online customer surveys to measure customer satisfaction	mandy	0	2,312	09-19-2006, 11:27 AM Last Post: mandy

Forum Jump:

Users browsing this thread: 1 Guest(s)