10-09-2005, 03:32 PM
While the woman at Live Help yesterday was able to tell me that the hacking attempts had stalled at 308, that there had been no recent attempts, and that no other IP addresses had accessed my account . . .
The woman at Live Help today had to check with a supervisor before telling me that as General Live Help, she did not have access to that information and referring me to Trust and Safety. (Yeah, they're the folks who have been so helpful, telling me it's not a T&S issue until the hacker succeeds.)
So, because I've got nothing better to do than spend hours on chat with people who can't or won't help me, I contacted T&S again.
And asked two questions. Have there been any more unauthorized log in attempts or are we still at 308? Has there been any access to my account by any IP address other than my own?
I got in response cut and paste about responding to suspicious emails. (Hello, if I'd responded to a suspicious email, they'd have HAD my password and there wouldn't have been any *failed* attempts.) I got in response cut and paste about downloading the eBay toolbar. (Uh, no thanks.)
What I didn't get, even though I asked the very specific questions *repeatedly* were answers to my questions. Have there been more than 308 attempts now? Has there been access to my account by an IP address other than my own?
I got "There has been no suspicious activity on your account."
From the folks who have already told me that 308 failed log in attempts does not consitute suspicious activity on my account, this is hardly reassuring.
Thanks, eBay.
The woman at Live Help today had to check with a supervisor before telling me that as General Live Help, she did not have access to that information and referring me to Trust and Safety. (Yeah, they're the folks who have been so helpful, telling me it's not a T&S issue until the hacker succeeds.)
So, because I've got nothing better to do than spend hours on chat with people who can't or won't help me, I contacted T&S again.
And asked two questions. Have there been any more unauthorized log in attempts or are we still at 308? Has there been any access to my account by any IP address other than my own?
I got in response cut and paste about responding to suspicious emails. (Hello, if I'd responded to a suspicious email, they'd have HAD my password and there wouldn't have been any *failed* attempts.) I got in response cut and paste about downloading the eBay toolbar. (Uh, no thanks.)
What I didn't get, even though I asked the very specific questions *repeatedly* were answers to my questions. Have there been more than 308 attempts now? Has there been access to my account by an IP address other than my own?
I got "There has been no suspicious activity on your account."
From the folks who have already told me that 308 failed log in attempts does not consitute suspicious activity on my account, this is hardly reassuring.
Thanks, eBay.
